Terms of service

1.Agreement to these terms

These terms are an agreement between you and Supercorner (“Supercorner”, “we”, “us”). The full company details will be listed here before launch. By creating an account or using Supercorner, you agree to them.

If you use Supercorner for a business, you confirm you are allowed to accept these terms for that business. Our Privacy policy explains how we handle personal data and forms part of this agreement.

2.Your account

• You must be at least 18 and give us accurate details.
• Keep your login safe. You are responsible for everything done in your account, including by team members you invite.
• Tell us straight away through our contact page if you think someone else has accessed your account.

3.The service and the beta

Supercorner gives your business an AI agent that answers customer messages, captures leads and helps you follow up. Supercorner is currently in beta. That means:

• It is free to use during the beta.
• Features may change, be added or be removed as we learn what works.
• There may be usage limits. If you reach one, we tell you rather than letting your agent stop quietly.

4.Your AI agent and its answers

Your agent answers from the information you give it, but it is still AI and can get things wrong. So:

• Keep your information accurate and up to date: prices, services, hours and policies.
• Test your agent before you switch it on, and check its conversations regularly.
• You are responsible for the prices, offers and bookings your agent confirms on your behalf, just as if a member of your team had said them.
• When your agent isn’t sure, it asks you before answering. Reply to these questions promptly so customers aren’t left waiting.

5.Connected channels

You can connect WhatsApp, Instagram and a chat on your website. When you do:

• You must follow Meta’s terms and WhatsApp’s business and commerce policies, including their rules on who you may message and when.
• Only message people who contacted you first or agreed to hear from you. No spam, no bought lists.
• Channel providers can change their rules, prices or access at any time. We will adapt where we can, but we can’t control their decisions.

6.Acceptable use

Don’t use Supercorner to:

• Send spam or unwanted bulk messages.
• Sell or promote anything illegal, or break any law.
• Mislead, scam or harass people, or pretend to be someone else.
• Collect sensitive data, such as health or card details, through chat unless the law allows it and you protect it properly.
• Break, overload, copy or reverse-engineer the service, or get around its limits.

If you do, we may pause your agent or close your account. We will usually warn you first unless the harm is serious.

7.Payments and deposits

If you let customers pay deposits or bills through Supercorner, the payment is handled by a payment provider under its own terms, and the money goes to your account with them. Supercorner never holds your customers’ money.

Refunds, cancellations and disputes follow your own business policy. You are responsible for setting that policy, telling customers about it and handling refunds.

8.Fees

Supercorner is free during the beta. We plan to offer paid plans later. Before any charge applies to you, we will email you well in advance with the price and what it includes. Nothing is charged unless you choose a paid plan.

Fees from channel or payment providers, such as Meta’s messaging charges or card processing fees, are set by them and may apply separately.

9.Your content and data

Your business information, files and customer conversations belong to you. You give us permission to store and use them only to run Supercorner for you, as described in our Privacy policy.

You confirm you have the right to share this content with us, and that you have told your customers that an AI agent may reply to them. You can export or delete your data at any time.

10.Our intellectual property

Supercorner’s software, design, brand and website belong to us. You may use them only as part of the service. If you send us feedback or ideas, we may use them freely to improve Supercorner, with no obligation to you.

11.Availability and changes

We work hard to keep Supercorner running around the clock, but we can’t promise it will never be down. Maintenance, provider outages or problems outside our control can interrupt it.

We may update these terms. If a change matters, we will email you before it takes effect. If you keep using Supercorner after that, the new terms apply.

12.Disclaimers

Supercorner is provided “as is” and “as available”, especially during the beta. As far as the law allows, we don’t promise that it will be error-free, that every AI answer will be correct, or that it will bring you a particular number of leads or sales.

Nothing in these terms limits rights you have under consumer law that can’t legally be limited.

13.Limitation of liability

As far as the law allows, we are not liable for indirect losses, such as lost profits, lost bookings or damage to reputation, or for promises your agent made using information you gave it.

We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. The overall limit on our liability will be set out here before launch.

14.Termination

You can stop using Supercorner and close your account at any time from your settings. Export your data first if you want to keep it; after closing, we delete it as described in our Privacy policy.

We may suspend or close your account if you break these terms or if the law requires it. If we ever end the service for everyone, we will give you notice and time to export your data.

15.Governing law

Which country’s law governs these terms, and which courts handle disputes, will be set out here before launch. If you are a consumer, you also keep the protection of the laws and courts where you live. If you have a problem, please talk to us first; most things can be fixed with an email.

16.Contact

For questions about these terms, contact us through our contact page.