Privacy policy

1.Who we are

Supercorner is an AI agent that answers your customers’ messages, captures leads and helps turn conversations into sales (“Supercorner”, “we”, “us”). The full company details will be listed here before launch.

For your account details, we decide how the data is used (we are the “controller”). For the messages your customers send to your business, you are the controller and we handle them only on your instructions (we are your “processor”).

2.What this policy covers

This policy explains how we handle personal data when you visit our website, create an account, or use Supercorner to talk to your customers. It applies to:

• Business owners and team members who use Supercorner.
• Customers who message a business that uses Supercorner.
• Visitors to our website.

If you use Supercorner for your business, you are responsible for telling your own customers that an AI agent may reply to them, and how you use their data.

3.Information we collect

We only collect what we need to run your AI agent:

• Account information: your name, email, phone number and the team members you invite.
• Business information you add: your website, services, prices, opening hours, policies, files and anything else you teach your agent.
• Customer conversations: messages, names, phone numbers and other details your customers share on the channels you connect, such as WhatsApp, Instagram and website chat.
• Usage data: pages and features you use, device and browser type, IP address, and logs that help us keep the service working.
• Payment information: card details for deposits or plans are handled by our payment provider. We never see or store full card numbers.

4.How we use it

We use personal data only to:

• Run your AI agent: read incoming messages and reply on your behalf.
• Show you conversations, leads and summaries in your dashboard.
• Send you alerts, recaps and service emails.
• Keep Supercorner secure, prevent abuse and fix problems.
• Improve the product, using combined or de-identified data where we can.
• Meet our legal obligations.

Our legal reasons for this are: providing the service you signed up for, our legitimate interest in running a safe and useful product, your consent where we ask for it, and the law.

5.How our AI uses your data

• Answers come from your own information: the website, files and details you give your agent. When it doesn’t know, it asks you instead of guessing.
• To write each reply, the conversation and the relevant parts of your business information are sent to an AI model provider, which processes them on our behalf.
• Your data and your customers’ messages are not used to train public AI models.
• People at Supercorner only read your conversations with your permission (for example, when you ask us for help) or when needed to keep the service safe.

AI can make mistakes. You can read every conversation, correct your agent’s answers and choose which topics it should always hand to you.

6.WhatsApp and Instagram data

When you connect WhatsApp or Instagram, we use Meta’s official business tools. We only access the accounts you connect, and only the data needed to receive and send messages for you.

Messages on these channels are also covered by Meta’s own terms and privacy policy. You can disconnect a channel at any time in your settings, and we stop receiving new messages from it straight away.

7.Who we share it with

We never sell personal data. We share it only with service providers (sub-processors) that help us run Supercorner, under contracts that limit what they can do with it:

• Hosting and databases
• AI models
• Email delivery
• Payments

We will publish the full, current list of these providers before launch, and update it before adding a new one. We may also share data when the law requires it, or if Supercorner is merged or sold, in which case we will tell you first.

8.International transfers

Businesses use Supercorner around the world, and some of our providers process data in other countries, including outside the EEA and the UK.

When data leaves the EEA or the UK, we protect it with recognised safeguards, such as the European Commission’s Standard Contractual Clauses, the UK addendum to them, or an adequacy decision.

9.How long we keep it

• Account and business information: for as long as your account is open.
• Customer conversations: for a set period, unless you delete them sooner. We will state the period here before launch.
• After you close your account: we delete your data, and clear it from backups soon after.
• Records the law requires, such as invoices: for as long as the law says.

10.Your rights

Depending on where you live, including under the GDPR and UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct data that is wrong or incomplete.
• Delete your data.
• Export your data in a common, machine-readable format.
• Object to, or ask us to limit, some uses of your data, and withdraw consent at any time.

To use any of these rights, contact us. We reply within one month. If you’re a customer of a business that uses Supercorner, contact that business first; we will help them respond. You can also complain to your local data protection authority.

11.Security

We keep each business’s data separate from every other business’s, limit who can access live systems, and only give that access to the few people who need it.

No system is perfectly secure. If a breach affects your data, we will tell you without undue delay and explain what we are doing about it.

12.Children

Supercorner is a tool for businesses and is not meant for children. We don’t knowingly collect children’s data. If you think a child has given us personal data, contact us and we will delete it.

13.Changes to this policy

We may update this policy as Supercorner grows. If a change matters, we will email account owners before it takes effect. The date at the top of this page always shows the latest version.

14.Contact us

For any question or request about privacy, contact us through our contact page. Our postal address will be listed here once the company is registered.