FAQ
Questions, answered.Everything owners ask us.
Getting started
4 questions
How long does setup take?
About a minute for the basics. Type your website or business name, your agent reads your prices, hours and services, and you check its answers before it talks to anyone.
Do I need to be technical?
No. If you can send a WhatsApp message, you can set it up. And if you'd rather not, we'll set it up with you, free.
Do I need a new WhatsApp number?
No. It connects to your WhatsApp Business number, so customers keep messaging the number they already have, and you can still reply from your phone.
Will my customers know it's AI?
If they ask, it says it's your business's AI assistant. It never pretends to be a person, and it hands over to you whenever someone wants a human.
Your agent
4 questions
What if it gives a wrong answer?
It only answers from the information you give it, and it double-checks prices and times before it sends. You can read every chat, correct an answer once, and it uses the fix from then on.
What does it do when it doesn't know?
It never guesses. It tells the customer you'll confirm, asks you, and replies the moment you answer. Save your answer and it knows next time.
Can I take over a chat?
Any time. Jump into a conversation and the agent steps back. Hand it back when you’re done and it picks up where you left off.
Can it reply in other languages?
Yes. It replies in whatever language your customer writes in, even if your price list is in English.
Channels
3 questions
Where can it answer?
On WhatsApp, Instagram DMs, Facebook Messenger and a chat on your website. Customers message wherever they like, and it all lands in one inbox.
Can I still use the WhatsApp Business app?
Yes. Your number stays on the app, so you can read and reply from your phone as usual while the agent covers the rest.
Does it work on my website?
Yes. Add one small piece of code (or ask us to) and a chat bubble appears on your site, answering and booking like it does on WhatsApp.
Bookings and payments
4 questions
Which calendars and booking tools does it work with?
Google Calendar, Fresha, Booksy and Square, with more on the way. It only offers the times you have open.
How do deposits work?
When someone books, the agent sends a payment link in the chat. The money goes straight to your own Stripe or Square account, never through us.
Can it reschedule bookings?
Yes. Customers can move or cancel in the chat, within the rules you set, and the freed-up slot can go to the next person waiting.
What if a customer doesn't show up?
Reminders before the visit cut most no-shows. If someone still misses it, the agent can follow up kindly and offer a new time.
Pricing and beta
4 questions
Is it really free?
Yes, while Supercorner is in beta. No card needed to start.
What happens after the beta?
We'll offer simple monthly plans. You'll hear about prices well before anything changes, and nothing is charged unless you choose a plan.
Is there a contract?
No. Stop whenever you like, and take your data with you.
Do you take a cut of my sales?
No. Deposits and payments go straight to your own payment account. Payment providers charge their usual card fees, which are set by them, not us.
Privacy and data
3 questions
Do you use my customers' messages to train AI?
No. Your messages are used to answer your customers, not to train public AI models.
Can I export or delete my data?
Yes, any time. You can delete a customer's details or export everything you have with us.
Who can see my conversations?
You and the team members you invite. People at Supercorner only look when you ask us for help, or when it's needed to keep the service safe.
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